These terms are between Facethetics Training Ltd and the Delegate
In order to secure a place on our courses, a non-refundable £150 deposit is required together with an Application Form. The remaining balance is required 4 weeks before the course commences. If you do not submit an application form, Facethetics Training reserve the right to cancel your training and your payment will not be returned.
Failure to pay the balance by the due date will result in the deposit being lost if we cannot transfer the place to another delegate. An administration fee will be charged for time taken to transfer the place of £100+VAT.
Once you have made your course booking with Facethetics Training you have agreed to Facethetics Training Limited terms and conditions and entered into a specific date contract. Your course is also deemed as started on receipt of confirmation and/or course materials either via e-learning or by email.
In the instance that a course is fully booked with a waiting list of other delegates wishing to attend the course, any delegate whose balance payment for the course is overdue may lose their place to one of the people on the waiting list.
Cancellation of a reserved course is required in writing or email to Facethetics Training Ltd 4 weeks in advance of course start date. The delegate will be asked to provide evidence of extenuating circumstances, this may be in the form of a doctors certificate, solicitors letter, proof of personal situation or travel difficulty etc. If this information can be provided without Facethetics Training having to request it, it ensures staff are not put in a difficult situation.
Late cancellation will result in full payment being lost.
COVID: any cancellation related to COVID will require proof of positive PCR for you or anyone related to the cancellation.
If a delegate cancels a course with notice or documentation as per above, the deposit will not be refunded but transferred to another course date and an admin fee of £75+VAT will be charged. If pre-course reading has been sent in either document form or e-learning form, the course is deemed to have started and no refund will be given. With sufficient notice as above, we can transfer payment to another date. If a delegate wishes to transfer any course payment to a different course due to a change of mind then all terms apply plus a £125 + vat admin fee applies.
If a delegate cancels a course without giving the required notice, part or all of their payment will be lost. If a delegate calls in sick on the day, Facethetics Training have lost the opportunity of filling their place and 50% of the fee will be lost.
If it is a small course and is unable to go ahead due to a delegates cancellation, all fees paid will be lost.
If a delegate fails to turn up on the day, no refund or transfer to another course date will be made.
Payment plans must be completed/arranged 5 weeks before commencement of course. No certificate will be given until full payment is received.
It is the delegate’s responsibility, having referred to relevant sources of course information, to ensure that the course is suitable for their requirements. Facethetics Training Ltd is pleased to provide advice but will accept no liability in the event that the content of the course does not meet individual expectations.
Any pre course reading documents or hand outs received are the responsibility of the delegate, if these documents, including any certificates issued, are lost, there will be a charge to have these replaced. If you require a replacement certificate, this will incur a charge of £20+VAT. If you lose your e learning link, there will be a fee of £10+VAT in order to be resigned up to the platform. If you lose any manual there will be a fee of £35+VAT to replace. Any supporting documents lost there will be a fee of £35+VAT to replace plus postage. We do not issue digital copies.
It is the delegate's responsibility to complete the e learning prior to attending the course. Failure to complete all pre course reading materials at least 3 days before the course may result in you not being able to attend the training course and losing the total amount paid. The pre course reading is our assessment criteria that must be completed. Any additional course bookings will then be deemed as a new course therefore payment will be required in full. If a delegate books onto a course within the 3 day period, e learning including assessments, must be completed immediately. Facethetics will not issue any certificates until the pre course reading is fully complete.
Access to e-learning is given from when the full balance of a course is paid for. Delegates then have access to this information for 12 months. After 12 months the link will expire. Should a delegate want to gain full access to the e-learning after 12 months a fee of £35 + vat will incur.
It may be necessary for Facethetics Training Ltd to reschedule or cancel a course due to any unforeseen circumstances or conflict of interest. If the reschedule dates of the course are not convenient, Facethetics Training Ltd liability will be limited to a refund of the deposit or fees paid to date.
Facethetics Training Ltd reserves the right to alter the course venue/location.
Facethetics Training Ltd reserves the right to decline applications.
All delegates are required to observe and abide by all the policies regarding health and safety and any other regulation set out by Facethetics Training Ltd.
The course is deemed to have commenced as soon as the delegate accesses the on-line learning material.
Should a delegate encounter any issues with their on-line learning material, they must make Facethetics Training Ltd aware of this no later than three days prior to the training day.
COVID-19: First and foremost it is important that we adhere to government guidelines. If we have to cancel your training due to local lockdown or similar instructions by the government, we will not issue a refund but reschedule your course to a future date. If you train with us and immediately after training or within 4 weeks of training, you are unable to inject as instructed by the government and unable to perform close contact treatments then we will invite you back for free refresher training on dates stipulated on our website at the time.
All delegates are covered by Facethetics insurance policy with Enhance Insurance whilst training.
Delegates will only be certified once Facethetics Training Ltd have assessed that they can deliver the aesthetic treatment safely. If a delegate does not meet the standards for certification, a further training session will be arranged at an additional cost.
On successful completion of the course, delegates will be required to obtain their own indemnity insurance against malpractice. Details of insurance companies will be provided.
If you are required to provide a model for the training course you will be informed with considerable notice before the course. Models are charged at a discounted rate and will be informed of the cost prior to their deposit being taken.
Complaints regarding Facethetics Training must be made in writing, either by emailing email@example.com or via post to Facethetics Training Ltd, 1 Woodlands Road, Aigburth, Liverpool L17 0AJ.
Click here to download our full complaints procedure.
The terms and conditions set out herein are a complete statement of the agreement between the course applicant and Facethetics Training Ltd and supersede all discussions, correspondence and representations made prior to the date of booking.
No course material, presentation slides or manuals may be re-used, given out or sold without prior permission from Facethetics Training Ltd.
Payment plans must be completed before course date.
Please make us aware of any special dietary requirements a week before the course commences.